Frequently Asked Questions

Everything you need to know about your Still Spirits order.

What shipping methods do you offer?

We provide standard and expedited shipping options across the country. Shipping costs are calculated at checkout based on the weight of your order and your delivery location.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Are your products covered by a warranty?

Yes, all hardware and distilling equipment come with a 12-month manufacturer's warranty against defects in materials and workmanship.

Do you ship internationally?

Currently, we ship to selected international destinations. Please check the shipping dropdown menu at checkout to see if your country is eligible for delivery.